Privacy Policy

Disability Credit Canada Inc. is committed to protecting the privacy and confidentiality of the personal information of our clients, prospective clients, and website visitors. This Privacy Policy describes how we collect, use, and disclose personal information gathered through our website, disabilitycreditcanada.com (the “Site”), and in the course of providing our disability advocacy and claim services.

Last Updated: October 6, 2025

1. Important Disclaimer

This Privacy Policy is provided for informational purposes only. While Disability Credit Canada Inc strives to adhere to all applicable privacy laws and professional standards, this policy is not a contract and doesn’t constitute a legally binding guarantee of security beyond the reasonable measures we implement. We reserve the right to modify this policy at any time.

2. What is Personal Information?

“Personal information” means information about an identifiable individual. This includes, but isn’t limited to, your name, contact details (address, phone number, email), date of birth, financial records, and medical or health information related to your long-term disability claim.

3. Information We Collect

We collect information directly from you, and through automated means when you visit our Site.

A. Information You Provide Directly

This information is necessary to assess your case and communicate with you. It’s collected when you fill out a contact form, request a free consultation, or engage with our online chat:

• Contact Information: Name, phone number, and email address.
• Case Details: Information related to your disability claim, including your insurance company, policy number (if provided), employment status, type of disability, and the date your benefits were denied or cut off.

B. Information Collected Automatically (Usage Data)

When you visit the Site, we automatically collect certain technical information:

• Device and Browser Data: IP address, operating system, browser type, and device identifiers.
• Website Activity: Pages viewed, time spent on the Site, links clicked, and the referring website or source that brought you to the Site.

4. Use of Cookies and Tracking Technology

4.1. What are Cookies? The Site uses “cookies,” which are small text files placed on your computer or mobile device when you visit a website. Cookies help the website recognize your device and retain information about your preferences or past actions.

4.2. Types of Cookies Used: We use cookies and similar technologies (like pixels and web beacons) for:

* Essential Functionality: To ensure the Site operates correctly (e.g., maintaining session security).

* Performance and Analytics: To collect data on how visitors use the Site (e.g., pages visited, loading speed) to help us improve performance and content.

* Targeting and Advertising: To track your activity across other websites after visiting our Site to deliver targeted advertising (retargeting) regarding our services.

4.3. Your Choices: By continuing to use the Site, you consent to the placement of cookies on your device. You can manage your cookie preferences through the settings in your web browser. Note that disabling certain cookies may affect the functionality of the Site.

5. How We Use Your Information

We use the personal information collected for the following purposes, based on your consent or legitimate business interests:

• Case Assessment & Communication: To evaluate the merits of your potential long-term disability claim and to contact you regarding a free consultation.
• Service Provision: If a formal Client Services Agreement is signed, we use your information to pursue your claim, litigate against the insurer, and communicate with medical professionals on your behalf.
• Marketing & Analytics: To improve the content and functionality of our Site, monitor the success of our advertising, and occasionally send you relevant updates or firm news (you can opt-out at any time).
• Compliance: To meet our legal, regulatory, and professional obligations.

6. Consent and Disclosure

A. Obtaining Consent

By providing us with your personal information through the Site, you consent to our collection, use, and disclosure of that information as described in this policy.

B. Disclosure to Third Parties

We don’t sell your personal information. We may disclose your information only in the following circumstances:

• Service Providers: To third-party service providers (e.g., website hosting, IT support, cloud storage) who assist us with our business operations, but only under strict confidentiality agreements.
• Legal/Regulatory: To comply with a warrant, court order, or other legal process; to meet our obligations to Canadian law societies; or to enforce our Terms of Service.
• When Engaged: After a formal Client Services Agreement is signed, we will disclose necessary information to the opposing party (the insurance company) and to medical experts, accountants, and other third parties required for the prosecution or settlement of your claim.

C. Commercial Electronic Messages (CASL/CAN-SPAM Compliance)

We are committed to full compliance with Canada’s Anti-Spam Legislation (CASL).

1. Consent: We will only send you commercial electronic messages (CEMs), such as newsletters or marketing emails, with your express or implied consent, as permitted by law.
2. Identification: All CEMs will clearly identify Disability Credit Canada Inc as the sender.
3. Unsubscribe Mechanism: All CEMs will include a functional and easily accessible unsubscribe mechanism, allowing you to withdraw your consent from receiving future CEMs at any time.

7. Security and Retention of Personal Information

• Security Measures: We use commercially reasonable physical, organizational, and technological security measures to protect your personal information from unauthorized access, loss, or misuse. This includes secure servers, firewalls, and encrypted data transmission where appropriate.
• Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., professional rules require retention of client files for specific periods). Information collected for a free consultation that doesn’t result in a formal engagement is securely destroyed after a defined period.

8. Your Rights and Access to Information

As a Canadian resident, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request that any incomplete or inaccurate information be corrected.
• Withdraw Consent: Withdraw your consent to the collection, use, and disclosure of your personal information at any time, subject to legal and contractual restrictions. Withdrawing consent may affect our ability to offer or continue our services to you.

To exercise any of these rights, please contact the Privacy Officer listed below.

9. Links to External Websites

The Site contains links to external websites that are not operated by Disability Credit Canada Inc. We have no control over the content and practices of these sites and accept no responsibility or liability for their respective privacy policies. We encourage you to review the privacy policies of any external site you visit.

10. Contacting the Privacy Officer

If you have any questions or concerns about this Privacy Policy or how your personal information is managed, please contact our Privacy Officer:

Disability Credit Canada Inc.

Email : info@disabilitycreditcanada.com

Phone Number : 1-844-800-6020